Customer Service
Last Updated: September 5, 2024
At IndustryNest, we’re committed to delivering a smooth and efficient experience for our customers. If the information below doesn’t fully address your concerns, feel free to reach us at [email protected]. We will work to address your issue promptly and effectively.
Explore our resources:
- Shipping & Delivery
- Privacy & Security
- Returns & Replacements
- Ordering
- Payment, Pricing & Promotions
- Viewing Orders
- Update Account Information
Shipping & Delivery
We prioritize prompt shipping, and all orders are processed and dispatched as quickly as possible through the carrier selected at checkout. Orders are shipped complete unless specific arrangements have been made. For any questions, changes, or special instructions, please contact our customer service team.
Privacy & Security
At IndustryNest, we are committed to safeguarding your privacy and securing your personal information. For a detailed overview of how we protect your data and ensure your online safety, please visit our Privacy Policy.
Return & Replacements
IndustryNest accepts returns and provides replacement parts according to the policies outlined on our Return Policy page. You must notify us of returns within 14 days ofreceiving your order, and the product(s) must be returned within 30 days. Items received after 30 days, but before 60 days, are subject to a 30% restocking fee. We do not accept returns beyong 60 days.
All returns must be unopened, unused, and in their original packaging with all parts. included An RMA number issued by IndustryNest is required for all returns. Refunds and replacements will be processed only after inspection. Please note that not all items are returnable.
Ordering
All orders must be placed through IndustryNestParts.com website. Customers can add items to their shopping cart by selecting 'Add to Cart' on the product page. To review the contents of your cart, click 'My Cart' located at the top right of the page. When ready to purchase, select 'Checkout' at the top of the webpage to go directly to your shopping cart and follow the instructions on screen to complete the transaction.
If there are any issues or special instructions regarding your order, please contact IndustryNest customer service at +1 847-466-5459 immediately. IndustryNest Corporation reserves the right to refuse or cancel any order at its discretion, including those containing incorrect pricing or other errors.
Payment, Pricing, & Promotions
All orders must be paid in full before shipment. IndustryNest Corporation accepts all major credit cards, and it is customer's responsibility to ensure accurate payment details during checkout. Prices are subject to change at the discretion of IndustryNest Corporation without prior notice.In the case of typographical errors on IndustryNestParts.com, including incorrect pricing, IndustryNest Corporation reserves the right to cancel or refuse any orders, even if payment has been processed. Should an order be canceled after your credit card has been charged, a full refund will be issued for the amount charged. Promotional pricing and discounts are offered at IndustryNest Corporation's discretion and may be subject to limitations or be discontinued without notice. Prices listed on IndustryNestParts.com apply exclusively to our offerings and may not reflect the pricing of other retailers or manufacturers.
View Orders
Once your order has been placed, you will receive an order confirmation email with all the necessary details. Customers with an account can also log in to view order history and order status under the 'My Account' section. Please ensure your email and account details are up to date for easy access.If you encounter any issues or have questions about your order, please contact IndustryNest's customer service for further assistance.
Update Account Information
Customers can update their account information at any time by logging into their account on IndustryNestParts.com. Once logged in, simply click the 'My Account' button located at the top of every page to access and modify personal details, shipping information, and order history.
